1.     My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury whose address is:

 

The Faculty Office

1, The Sanctuary

Westminster

London

SW1P 3JT

Telephone 020 7222 5381

Email Faculty.office@1thesanctuary.com

Website www.facultyoffice.org.uk

 

 

2.    If you are dissatisfied about the service you have received please do not hesitate to contact me.

 

3.     If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a complaints procedure which is approved   by  the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

 

4.     In that case please write ( but do not enclose any original documents) with full details of your complaint to :-

 

The Secretary of The Notaries Society

PO Box 1023

Ipswich IPI 9XB

Email secretary@the notariessociety.org.uk

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If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

 

5.     Finally, even if you have your complaint considered under the Notaries Society's Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you were not happy with the result:

 

Legal Ombudsman

PO Box 6806

Wolverhampton WV1 9WJ

Tel: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

 

6.    If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

 

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